Client Service Advisor

Start date:ASAP Type:Permanent
Salary:£17,000 Location:Warrington

ClearSky Contractor Accounting: Provider of expert accountancy services for contractors and freelancers.

ClearSky Accounting, one of the top 100 firms of Accountants in the UK, requires a Client Services Advisor (Customer Service Advisor) to join the busy team based in Warrington. Working as part of a pro-active team, the Client Service Advisor will provide a professional, efficient and timely service which enhances the client experience.

Role Overview

Taking inbound calls and emails from existing customers and assisting them with their queries and complaints, this role is all about providing consistently accurate information, looking for opportunities to give additional advice and remaining cheerful and enthusiastic about providing a great customer experience.

You will have experience of and enjoy taking telephone calls and replying to emails. You should have the ability to deal with customer queries effectively. This role is a great opportunity for a candidate who has worked within contact centre roles previously but wants to move away from a traditional call centre environment.

We’re only 35 seats so everyone knows your name, you’re well supported & your performance is recognised. Due to the wide variety questions you will get asked you’re not scripted and there are no targets on call length. We’re looking for people who can quickly learn all about our complex "product" are solutions driven and can think on their feet.

To be considered for the position you must have previous experience in a contact centre/customer service environment and a stable career history.

Perks of the job

We believe wholeheartedly in teamwork, staff development and structured career paths. We also believe in rewarding the hard work of colleagues by offering competitive salaries, training and a range of employee benefits, including:

  • Up to 28 days holiday per year
  • Childcare vouchers
  • Lunch on us, once a month
  • Fresh fruit every day
  • Free car parking
  • Private healthcare
  • Yearly bonus and salary increase scheme

You will be required to work shift patterns across a 40 hour week.

Interested?

If this sounds like your thing and you tick all of the boxes in the person specification then we’d love to hear from you, please send a copy of your CV to recruitment@optionis.co.uk to start the application process. If your application is what we’re looking for we’ll get in touch to invite you along to an interview.

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